Terms & Conditions
Website owner & binding terms
This website is owned and operated by Consult Inc. Solutions. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
Commercial terms
When buying an item or service, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item or service when you commit to buy an item and you complete the check-out payment process. We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
Right to suspend or cancel user account
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.
Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall Consult Inc. Solutions, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. To the maximum extent permitted by applicable law, Consult Inc. Solutions assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
Promotional emails and content
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don’t want to receive such promotional materials or notices – please just notify us at any time.
Fulfilment
The Service is comprised of (i) the Alfa Group website, currently located at https://www.alfagroupsolutions.com/ (and / or any successor or additional web site(s) owned or operated by / or for Alfa Group); (ii) the servers operated by or on behalf of Alfa Group; (iii) the knowledge, advice, assistance and consulting support services provided by the Alfa Group team;
The service may be distributed through any media format, through any online channel and / or via any device. It can be delivered remotely, and via various channels like chat, e-mail, and phone call.
You may be required to provide current contact details and other information (“registration data”) as a condition of use of the service. If you provide any registration data that is untrue, inaccurate, not current or incomplete, or Alfa Group has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Alfa Group has the right to suspend or terminate your account and refuse any and all current or future use of the service. If you permit a third party to access the service to conduct business on your behalf, all conduct and use of the service by such third party will be attributed to you and you will be held responsible for their compliance with all terms of use applicable to their activities.
Once the pricing of the service is agreed commercially, the service will begin immediately.
Returns & Refunds
Thank you for using our services. If you are not entirely satisfied with your purchase, we’re here to help.
If you experience any problems with the services that were provided, then you have 7 calendar days to contact Alfa Group via email at [email protected] or via phone call at +1-888-478-4446 to raise a support ticket.
Cancellation
Alfa Group works on an entirely customer centric methodology and we believe in working towards your happiness. In order to achieve this, we have a very simple cancellation policy. The process to initiate a cancellation request is by sending an email or a phone call to your account manager. You will immediately receive a confirmation from your account manager with the date of cancellation.
- The customer is solely responsible for cancelling their account.
- All the data stored with Alfa Group will be archived immediately from all our servers.
- If the customer chooses to cancel their service during a month that they have already paid for, the cancellation will take effect immediately, no refund will be given for the remaining days of the month.
- Alfa group, in its sole discretion, has the right to suspend or terminate your account, and refuse any and all current or future use of our services. Alfa Group reserves the right to refuse service to any customer under various circumstances at any time.
Alfa Group will use commercially reasonable efforts to try to resolve the problem at no additional charge. If those efforts are unsuccessful, Alfa Group will refund the fees paid.
We will immediately notify you on the status of your refund after inspecting the dispute raised. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies. When a refund has been issued, you will be notified of this via e-mail.
